Refund policy

Last updated: 3 November 2026

How cancelling and refunds work with Ruvi. Ruvi is sold to businesses only.

Set-up fee

The one-time set-up fee pays for the work of setting Ruvi up for your venue. It is not refundable once paid.

Monthly plans

There is no minimum contract. You can cancel online at any time from your subscription page (the "Manage subscription" link at the bottom of our website, or in your Stripe emails), or by writing to [Contact email]. Ruvi keeps working until the end of the month you've already paid, then stops and you aren't charged again. We don't refund unused days of a month already paid.

First month free on Pro

If your plan includes a free first month and you cancel within it, you won't be charged for the monthly plan. The set-up fee is still charged when you sign up.

Extra use

Chats and call minutes beyond what your plan includes are billed for the month they were used, including the month you cancel.

Mistakes and our side

If we charge you by mistake, we refund it. If we stop providing Ruvi for reasons on our side, we refund the part of the month you paid for and didn't get.

How refunds are paid

To the same payment method you used, within 14 days of us confirming the refund.