Terms and conditions

Last updated: 3 November 2026

The rules for using Ruvi. They apply when a business signs up for Ruvi, together with its order or contract, which wins if anything differs.

Who we are

Ruvi is provided by [Company legal name], tax ID [Tax ID (CIF/NIF)], at [Registered address]. Contact: [Contact email].

For businesses only

Ruvi is a service for hotels, restaurants and other hospitality businesses. By signing up, you confirm you are acting for a business, not as a consumer.

What Ruvi does

Ruvi is an AI receptionist: software that answers your guests' calls and messages on the channels you connect (phone, WhatsApp, email and website chat), using the information you give us, and passes anything it can't handle to your team.

Ruvi is automated and can make mistakes. It answers from your information, so please keep it accurate and check your conversations in your panel. Ruvi doesn't replace your own legal, safety or emergency duties.

Telling guests they're talking to AI

Ruvi tells guests that they are talking to an automated assistant. Don't present it as a person, and let us know if your guests need any other notice where you operate.

How the contract is made

After your demo we send you a secure payment page run by Stripe. Before paying, you tick a box to accept these terms, our refund policy and our data processing agreement. When the payment goes through, the contract between us starts. We email you a confirmation with links to these documents, and you can download every invoice.

Plans, set-up and payment

• You pay a one-time set-up fee and then a monthly plan. The payment page shows the plan, the price and the taxes that apply before you pay.
• Payments are made through Stripe, by card or another method shown on the payment page. We never see or store your full card details.
• Your plan renews automatically every month, and Stripe charges it on the same day each month until you cancel.
• If your plan starts with a free month, the first monthly charge is made when that month ends, unless you cancel before.
• Each plan includes a number of chats and call minutes. Use beyond that is billed per chat and per minute at the rates of your plan, at the end of the month it was used.
• If a payment fails, Stripe tries again and lets you know. If it still can't be paid, we may pause Ruvi after telling you.
• The prices on our website are a guide and can change. We'll tell you at least 30 days before a price change applies to you.

Cancelling

There is no minimum contract. You can cancel online at any time from your subscription page, through the "Manage subscription" link at the bottom of our website or in your Stripe emails, or by writing to [Contact email]. Ruvi keeps working until the end of the month you've already paid, and then stops; you aren't charged again. See our refund policy.

What we ask of you

• Give us correct information and keep it up to date.
• Have the right to use the phone numbers, WhatsApp account and other channels you connect.
• Use Ruvi lawfully, and not for spam, harassment or anything misleading.
• Keep your panel login private.

Your guests' data

You decide what happens with your guests' details; we handle them only on your instructions, as your data processor under the GDPR. Our data processing agreement is part of these terms and is accepted with them. Our privacy policy covers this website.

Other companies we use

Ruvi relies on other providers, for example for telephone lines, voice and WhatsApp. Their own terms may also apply, and their outages can affect Ruvi. We work to keep Ruvi available but can't promise it will never be interrupted.

Ownership

Ruvi's software, design and brand belong to [Company legal name]. Your information and your guests' conversations belong to you.

Liability

We are not liable for indirect losses, such as lost profits or bookings, or for answers based on information you gave us. Our total liability in any 12 months is limited to what you paid us in those 12 months. Nothing here limits liability that the law doesn't allow us to limit.

Changes

We may update these terms. If a change affects you, we'll tell you at least 30 days before; you can cancel before it applies.

Law and courts

These terms are governed by Spanish law. Any dispute goes to the courts of the place of our registered address, unless the law says otherwise.