Hotels & restaurants · 2 min read
24/7 guest service in hospitality without hiring more staff
Guests don’t get in touch during business hours. They ask about a room for tomorrow at midnight, or a table on a Sunday afternoon. Covering all those hours with people means night shifts, on-call rosters and higher wage costs.
What needs an answer at any hour
- Availability and bookings.
- Late arrivals and check-in.
- Opening hours, directions and parking.
- Questions about the menu or house rules.
What’s best left to your team
- Complaints and problems in the room.
- Groups and events.
- Special requests.
- Anything the guest would rather discuss with a person.
How to combine the two
Ruvi answers around the clock on every channel and handles the repeat questions. Anything that needs a person reaches your team as a task, with every detail, to deal with at the right time. Your team works its normal hours, and guests always get an answer.
How to start
We set it up for you in 7 to 14 days, with no minimum contract. See how it works in Ruvi for hotels or Ruvi for restaurants.
Frequently asked questions
Does Ruvi answer on weekends and public holidays?
Yes, at any hour, every day.
Is there a minimum contract?
No. Cancel any time.
Does my team need to learn anything?
No. They only step in when Ruvi passes a guest over.
