AI receptionist for hotels and restaurants: what it is, what it costs and how to start
An AI receptionist answers your guests' calls and messages the way someone on your team would: it understands what they ask, in their own words and language, and replies with your venue's information. It works on the phone, WhatsApp, email and your website chat, day and night.
How it differs from voicemail or a chatbot
Voicemail records a message and waits for someone to listen. A classic chatbot follows a menu of buttons. An AI receptionist holds a normal conversation: the guest asks "have you got a double for Saturday?" or "what time does the kitchen close?" and gets a clear answer straight away.
What it does in a hotel or restaurant
- Answers phone calls with a natural voice, and replies to WhatsApp, email and website chat.
- Answers from your details: rooms, prices, opening hours, menu, house rules and directions.
- Checks availability and sends the link to book direct with you.
- Speaks each guest's language.
- Passes anything that needs a person to your team, with a summary of the conversation.
What it doesn't do
It doesn't answer from the internet: it only uses the information you give it. If something isn't there, it passes it to your team. It also never shares what you don't want shared, like your personal mobile or door codes.
What it costs
With Ruvi there's a one-time set-up of US$1,003, then a monthly plan: Growth at US$111 (300 chats and 100 call minutes), Pro at US$155 (1,000 chats and 400 minutes, first month free) and Concierge at US$1,117 for hotels with restaurants, groups and multiple sites. No minimum contract. See pricing.
How to start
- Book a 30-minute demo, with your own questions.
- Share your information once and we have it running in 7 to 14 days.
- Keep your number and WhatsApp, and choose when Ruvi answers.
Frequently asked questions
Is an AI receptionist the same as a virtual receptionist?
The terms are mostly used the same way. "AI" means it understands natural language rather than relying on menus or fixed replies.
Does it sound like a robot?
No. Ruvi speaks with a natural voice, in the guest's language, and tells guests it's your venue's automated assistant.
Do I need to be good with technology?
No. We set it up and your team changes nothing.