Can AI answer your phone? How an AI voice agent takes calls for hotels and restaurants
An AI voice agent picks up the phone for you. The guest calls your usual number and talks normally; the agent understands what they want and replies out loud, straight away, with your venue's information.
What happens during the call, in three steps
- It listens: it turns what the caller says into text, even if they speak fast or with an accent.
- It understands: it works out what they want (to book, to check opening hours, to ask about parking) and finds the answer in your information.
- It replies: it answers in a natural voice, in the caller's language, and keeps the conversation going.
What it can handle on the phone
- Opening hours, location, parking, pets, allergies and house rules.
- Room availability and prices, with the booking link sent by WhatsApp or email.
- Restaurant booking requests, passed to your team with every detail.
- Calls at night, mid-service or when the line is busy.
When it hands over to a person
Complaints, groups, events and anything not in your information go to your team, with a written summary so nobody has to ask the guest twice.
How it connects to your phone
You keep your number. You set up call forwarding so calls reach Ruvi when nobody answers, when the line is busy, or always. Every call is written up in your panel. See Ruvi for restaurants and Ruvi for hotels.
Frequently asked questions
Does the caller know it's AI?
Yes. Ruvi tells callers it's your venue's automated assistant. If they would rather talk to a person, it passes them to your team.
Does it understand other languages?
Yes. It replies in each guest's language.
Can I hear what it sounds like?
Yes. In the demo you try it with your own questions.
