Missed calls: how to stop losing bookings at your hotel or restaurant
Every unanswered call is a guest deciding what to do next. Many don’t call back: they try the next place on the list, or book through a booking site. It happens most overnight, mid-service, and when the front desk is busy with someone in person.
Where calls get missed
- Overnight, when nobody is on the desk.
- Mid-service, when the restaurant team is on the floor.
- At peak times: check-in, check-out and shift changes.
- On days off, holidays and sick days.
What you can check today
Look at how many unanswered calls show up in your phone or phone system log, and when they cluster. Then think about what happens to that guest next: do they get a message? Does anyone call them back?
Call forwarding: the simplest fix
With Ruvi you keep your number. You set forwarding so calls go to Ruvi only when you want: when nobody answers, when the line is busy, or always. Ruvi picks up, answers from your venue’s information and, if needed, passes the guest to your team with every detail.
And after the call
If the guest wants a room, Ruvi checks your availability and sends a link to book direct with you. At a restaurant, it takes the booking details and passes them to your team. Everything is written down in your dashboard.
Frequently asked questions
Can I choose when Ruvi answers?
Yes: when nobody answers, when the line is busy, or always.
What if the guest needs to speak to a person?
Ruvi passes them to your team with every detail, so nobody has to ask again.
Can I see how it would work with my line?
Yes. Book a demo and we’ll go through your set-up.
