Hotels & restaurants · 2 min read
International guests: how to answer each one in their language
If you run a coastal hotel, a city B&B or a restaurant in a tourist area, you hear from guests in Mandarin, Japanese, Korean, German, French and many more languages. And their messages often arrive when it’s night here and daytime where they live.
What happens when a guest isn’t understood
- Short or confusing replies.
- Mistakes with dates, times or rates.
- Guests choosing to book where someone answers in their language.
How Ruvi does it
Ruvi replies in the language the guest writes or speaks in, and matches how formal they are. It always uses your venue’s information, so the answer is the same in every language. Your team sees every conversation written down in your dashboard.
Tips for looking after international guests
- Keep your opening hours and house rules clear and in writing.
- Explain how to get there and how to get in at any hour.
- Always send a booking link rather than collecting details by message.
Frequently asked questions
Which languages does Ruvi speak?
Each guest’s own language, and it matches how formal they are.
Can my team read the conversations?
Yes. Every conversation is written down in your dashboard.
Does it suit places with guests from all over the world?
Yes. That’s where it helps most.
