Hotels · 2 min read
Overnight reception for small hotels: alternatives to the night shift
At a small hotel, B&B or guesthouse, staffing the desk overnight is expensive, and on many nights not much happens. But when something does, like a late arrival or a booking for that same night, someone needs to answer.
What happens overnight
- Guests arriving late who need to get in.
- Calls to book a room for that night.
- Messages with questions before a trip.
- The occasional problem in a room.
The options
- A night shift: in-person cover, at the cost of another position.
- On call from a mobile: someone on your team, or you, awake just in case.
- Self check-in with codes: sorts out arrivals, but not questions or bookings.
- A virtual receptionist: answers calls and messages, sends the booking link, explains how to get in, and alerts your team when needed.
How Ruvi does it
Ruvi answers at 3 am the same way it does at 3 pm: it checks your availability, sends the booking link, explains late arrival from your house rules and passes anything urgent to your team. It works well alongside self check-in.
Frequently asked questions
Can Ruvi open the door?
No. It explains to guests the steps you’ve set for getting in.
What if something urgent happens overnight?
Ruvi passes anything urgent to your team with every detail.
How much does it cost?
A one-time set-up, then a monthly plan. See the pricing on the home page.
