Hotels · 2 min read
The questions guests ask most (and how to stop answering them by hand)
At any hotel, a good share of messages are the same questions over and over. Each answer only takes a moment, but together they add up to hours of front desk time every week.
The usual questions
- What time is breakfast? Is it included?
- What time is check-in and check-out? Can I arrive late?
- Is there parking?
- What’s the Wi-Fi password?
- Are pets allowed?
- How do I get there from the airport or the station?
Why it pays to answer them instantly
Because the guest wants the answer now, and because your team can spend that time welcoming the guests in front of them and on work that grows your hotel.
How Ruvi does it
We load your details: rooms, rates, opening hours, house rules and local tips. Ruvi answers from that information on every channel. You decide what it shares and what stays private, like your mobile number or door codes.
Frequently asked questions
What happens when opening hours or a rule changes?
Your information is updated, and Ruvi answers with the new details.
Does Ruvi share private information?
Only what you decide it can share.
Does it work for holiday rentals too?
Yes. Check-in steps, Wi-Fi, parking and late arrivals are the most common questions.
