Phone bookings during service: how not to lose tables at your restaurant
At a restaurant, the phone rings most when there are the fewest free hands: lunch and dinner service. Either it rings out, or someone leaves the floor to answer. Either way, someone misses out.
The calls a restaurant gets
- Bookings for tonight, tomorrow or the weekend.
- Questions about the menu, allergies, and gluten-free or vegan options.
- Opening hours and when the kitchen closes.
- Groups, functions and celebrations.
- Directions and parking.
How to answer them without stopping service
Ruvi picks up calls and messages while your team serves. It answers from your menu and opening hours, takes the booking details (time, number of people and a phone number) and passes them to your team. Connections to OpenTable, SevenRooms, Resy, Square and Toast are coming soon.
Allergies: only from your information
Ruvi only answers allergy questions from the information you give it, such as which dishes are gluten-free. If a guest needs more detail, it passes them to your team.
More in Ruvi for restaurants.
Frequently asked questions
Does Ruvi confirm the booking?
It takes the details and passes them to your team. Connections to table booking systems are coming soon.
Can it handle groups and functions?
It takes the details and passes them to you, so you decide.
Which plan suits a restaurant?
The Pro plan is made for busy restaurants: 1,000 chats and 400 call minutes a month, and the first month is free.
