WhatsApp and web chat for hotels and restaurants: answering every guest message
Plenty of guests would rather message than call. International visitors often reach for WhatsApp, and locals use the chat on your website. It’s easy for them, but for your venue it means messages piling up and replies that arrive too late.
What guests ask by message
- Availability and rates for their dates.
- Whether there’s a table tonight or tomorrow.
- Opening hours, the menu, parking and pets.
- How to get there and what time they can check in.
- Changes and cancellations.
The problem: slow replies
A message that waits until the next morning is often too late: the guest has already booked somewhere else. And when staff reply from their own phones, information gets scattered and nobody knows what was said.
How Ruvi handles it
Ruvi replies on your WhatsApp Business and your website chat straight away, day and night, from your venue’s information. It sends booking links, takes table booking details and passes your team anything that needs a person. Your WhatsApp Business number stays on your phone, and every conversation is written down in your dashboard.
Good habits for answering messages
- Reply quickly, even if it’s just to say you’re looking into it.
- Use your venue’s name and a friendly tone.
- Keep your details handy: opening hours, rates and house rules.
- Send a booking link rather than collecting details message by message.
- Hand over to a person anything that can’t be sorted by message.
Frequently asked questions
Do I lose my WhatsApp Business number?
No. Your WhatsApp Business number stays on your phone.
Can Ruvi send booking links?
Yes. For hotels, it checks your availability and sends a link to book direct with you.
What if guests message in another language?
Ruvi replies in each guest’s language.
