AI WhatsApp assistant for hotels: reply instantly and win direct bookings
Many guests would rather message on WhatsApp than call. They ask about availability, prices, breakfast or how to get there, and expect a quick reply. If it takes hours, it's easy for them to book somewhere else.
What an AI WhatsApp assistant does
- Replies to every message straight away, day and night.
- Understands questions written in everyday words, typos included.
- Checks your availability and sends the link to book direct with you.
- Replies in the guest's language.
- Passes special requests to your team, with a summary of the chat.
Why it helps direct bookings
When the guest gets a clear answer and a booking link in the same chat, they have fewer reasons to go to a booking site that charges you commission. Read more in direct bookings.
On your own WhatsApp Business number
Ruvi works with your WhatsApp Business, so guests message the number they already know. Every conversation is in your panel and you decide what Ruvi shares.
Not just WhatsApp
Ruvi answers the same way on the phone, email and your website chat, with the same information. See Ruvi for hotels.
Frequently asked questions
Do I need a new number?
No. It works with your WhatsApp Business.
Can I see what it replies?
Yes. Every conversation is written up in your panel.
What if the guest wants to talk to someone at the hotel?
Ruvi passes them to your team with every detail.
